The 50 millionth customer at Heathrow’s Terminal 5 has been welcomed by British Airways.
After a difficult start when it initially opened, Terminal 5 has now become an acclaimed facility by travellers across the globe.
And further improvements are expected to be made to give travellers at the best experience possible at the world’s most congested international airport.
Since Terminal 5 was opened, punctuality and customer service have both reached record levels.
British Airways has improved on time departures at Heathrow to around 80% per month since completing the move to the terminal.
Previously, when the airline was split between Terminal 1 and 4, punctuality was around the 50% mark.
Andy Lord, British Airways director of operations, said: “Terminal 5 ‘C’ will make a real difference when it is fully operational next summer and will mean that more than 95% of our services will be served by an ‘air bridge’.
“That’s an extra three million customers each year who won’t have to use a bus to get to or from their aircraft. “
Copyright Press Association 2010