Thomas Cook Airlines has finished bottom of a Which? Holiday magazine survey on customer satisfaction, it has been revealed.

The carrier was voted bottom of an 18-airline satisfaction rundown for short-haul flights. Thomas Cook only scored 37 points in a survey of 5,745 Which? members about their most recent short-haul journey.

London Airport

Airlines have been rated in a survey measuring customer satisfaction

Switzerland airline Swiss (72) and Aer Lingus (71) topped the table for short-haul journeys. Ryanair, which counts Luton airport among its base, also finished towards the bottom of the table.

Air New Zealand (86) claimed top honour in the long-flight journey satisfaction list. The highest-placed UK airline among long-haul passengers was Virgin Atlantic (67), which operates out of Stansted among other UK airports, in seventh place. British Airways (58) was 11th and First Choice (51) was 14th.

South African Airways came bottom of the long-haul chart with a score of 37 after 2,987 Which? members were questioned over their latest experience.

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